Selling Legal Services I Never Gave Discounts

Developing the Next Generation of Rainmakers Selling Legal Services: I Never Gave Discounts Have you bought a Groupon or Living Social certificate to get a discount at a restaurant? On the one hand, I’ve gone to restaurants I didn’t even know about before buying the discount certificate. On the other hand, I rarely have gone back and paid the full price. What happens when law firms give discounts? Giving discounts reminds me of  Jos A. Bank. There is always a sale going on. A few years ago, I could have bought one sports coat or pair of slacks and gotten two for free. Over the years, when I bought something at the Jos A Bank store I was never sure I got the best deal. If you give discounts, your clients will wonder if they are getting the best discount you give. I never gave discounts. Instead, I gave extra services away at no cost. For example, I offered to do workshops for my clients at no charge. I occasionally put associates in their office for a week at no charge. I believe giving value for free is better than discounting fees. I also gave budgets for the work we were asked to do because I believed it was important for the client to be able to budget the outside fees. I believe that: Focus on either being the best in the world at something so you get the bet the company work, or focus on building relationships. If you are doing commodity or routine work you better be able to do it cheaply. Finally, if the economy demands it, lower your standard rate rather than giving a discount. If you do give a discount, you should anticipate your client will want a further discount when they receive your bill. I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.